IT Support Student Assistant, San Jose State University — San Jose, USA
August 2023 – Present
As part of the Interdisciplinary Science Building (ISB) project, I led the setup of new classroom technologies, trained faculty and staff, mentored new student assistants, and handed over admin access to the support team upon project completion. I improved project tracking by creating a centralized dashboard, enhancing visibility, and decision-making. I streamlined software deployments across Windows and macOS, cutting rollout time by 40% and reducing disruptions.
Program Coordinator, Mathnasium — San Jose, USA
June 2024 – August 2024
During my time as a Program Coordinator at Mathnasium, I cultivated relationships with schools and local communities, resulting in a 25% increase in student enrollment. I managed over 100 client inquiries weekly, consistently providing high-quality service. My analysis of enrollment trends generated data-driven insights that improved marketing and outreach effectiveness by 15%.
Project Manager, ALEWA — Kathmandu, Nepal
January 2020 – May 2023
As Project Manager at ALEWA, I led ALEWA Traders’ e-commerce integration with Daraz, overseeing store setup, product listings, logistics, and regulatory compliance. I also developed a comprehensive e-commerce roadmap, optimized inventory management systems to prevent stockouts, and introduced KPI dashboards to drive data-informed decisions.
Business Analyst, ICICI Bank — Nasik, India
August 2017 – December 2019
At ICICI Bank, I collaborated with the marketing team on CRM strategy and managed project documentation. I analyzed customer data using Excel, SQL, and Python to uncover behavioral trends, maintained data integrity during product lifecycle changes, and implemented risk mitigation strategies that reduced credit default rates by 20%.
© 2025 Shilpa Agrawal. All Rights Reserved.
Crafted with 💙 and curiosity.
About
👩💼Shilpa Narendra Agrawal
MBA | PMP | Business Analyst
Quick Links
Connect
📧 agrawalshilpa857@gmail.com
📞 +1 (402) 805-1247
🔵 LinkedIn
📍 San Jose, California
Certifications
🎓 PMP, PMI
📘 Google PM
📊 Business Analytics, SJSU
📚 LinkedIn Learning: Program Mgmt
✅ Six Sigma Certification